FAQ

You have a question for us? Here you will find all frequently asked questions - the right answer is sure to be there! If you can't find the right answer to your question, please feel free to contact us at any time via email at service@tigha.com, via live chat, via contact form or by phone at +49 (0) 211 168 281 0.


MY ACCOUNT
Why is it useful to create a user profile?
To place an order, you do not have to create a customer account. You can also place an order as a guest. To make your future visits to our online shop at tigha.com more convenient, you can save your personal data in your customer account. This means that you do not need to enter this information again when placing a new order. You can access your tigha customer account at any time under "My account". There you will find a comprehensive overview of your profile, your order history & returns, as well as shipping and payment details. You can view and edit these at any time.
How can I register online with tigha?
You can create your personal customer account with your email address and a personal password. Please remember your password and the e-mail address you entered, as you will need this for your future logins in "My account". To complete your registration, you will automatically receive an e-mail confirming your successful registration. Under "My account" you can check, change or amend your data at any time.
I have forgotten my login data. What do I do now?
If you have forgotten your password, simply click on the "Forgot your password?" function in the registration area and enter your e-mail address there. We will then send you an e-mail with a link where you can enter a new password for "My account". Please note that this email may end up in your spam folder automatically.
I would like to delete my customer account. Is that possible?
If you would like to completely delete your customer account, please contact our customer service by email at service@tigha.com. In order for us to further improve our service, we would be pleased if you could tell us the reason for your deletion.
ORDER
How do I place an order?
To order an item in our online shop, please proceed as follows: When you have found an item you like, please select the size and colour you want. Then add the article to your personal shopping cart by clicking the "Add to cart" button. In your shopping cart, all the articles you have selected will be stored until the order is completed. If you want to complete your order, please click on "Continue" in the shopping cart. Now follow the instructions of the system, which will guide you step by step through our ordering process and the payment formalities. After completing your order, you will receive an order confirmation from us by e-mail, in which the products you have selected are listed again. Please note that this order confirmation does not represent a final acceptance of your purchase offer by us.
Are items in the shopping cart reserved?
Unfortunately, the items you have added to your shopping cart are not reserved.
How do I know if my order was successful?
After the order process is completed, you will receive an order confirmation by e-mail. In the unlikely event that you do not receive an order confirmation, please contact our customer service department.
Phone: +49 (0) 211 / 168281-0
E-mail: service@tigha.com.
We would like to point out that the dispatch of the order confirmation does not constitute an effective purchase contract. In this respect we refer to our General Terms and Conditions.
Can I add further articles to my order later?
Unfortunately, you cannot add any further items to an already completed order. If you would like to order further articles, please simply place a new order.
My size is sold out. What next?
If the item you want to order is sold out, you have the possibility to click on the button "Size sold out?" to enter your e-mail address. This will put you on the waiting list for this item. If the article is available for order again, you will receive an automatic notification by e-mail.
Can I view my orders somewhere?
Yes, under your user account "My account" you can see an overview of all current and completed orders after logging in. With this menu item you can check the processing status of your order at any time. Please note that you cannot view your order if you have placed it as a guest.
Why was my order offer not accepted or cancelled?
Cancellations of orders or the non-acceptance of your purchase offer can occur if the goods you ordered are not available or if the credit and identity check of your customer data was negative.
PAYMENT
Which payment methods are accepted?
You have the following payment options in our online shop at tigha.com:

Credit card payment (Mastercard & Visa): If you decide to pay with your credit card, please do not cancel the payment process early. After your order has been paid for, it will be forwarded to your bank to finally confirm the credit card payment.

PayPal: If you choose to pay via PayPal, please note that you must have a working account with PayPal. After choosing PayPal as your payment option, you will be connected to PayPal.com during your payment to complete the process.

KLARNA - purchase on account: If you choose Klarna as payment method, you will pay only when you receive the goods. You shop relaxed, place your order and check the products in peace at home. You will receive a payment information from Klarna via email as soon as we ship your order. From the invoice date you usually have 14 days to pay. If you want to return something, open your invoice on klarna.de or open it in the Klarna app and click on "Register returns" to pause your invoice. As soon as we have processed your return and sent you a confirmation, your invoice will be updated at Klarna. You will then pay what you have kept. When you have returned your entire order, the invoice will be closed.
I have paid by credit card, but I am still waiting for my order. What happened?
Please note that the order can only be shipped once the credit card details you entered have been accepted. Therefore all security parameters must be stored on the card. After successful verification, the order automatically leaves our warehouse.
Are my payment details secured and not visible to third parties?
During the ordering process, your personal data will be encrypted using SSL (Secure Sockets Layer) during transmission over the Internet. We secure our website and other systems by technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. Access to your customer account is only possible after entering your personal password. Even in the event of a refund, it is not possible to view your complete credit card details. Additional protection is provided by the respective authentication procedure - Verified by Visa or the Mastercard Secure Code - when paying with Visa Card or Mastercard.
GIFT CARD
I would like to give away a gift card Is that possible?
Of course you have the possibility to purchase a gift card in our online shop. You can choose between the amounts 25€, 50€, 100€, 200€ and 500€. After your successful order you will receive the gift card as a pdf by mail. The gift card is only valid when the payment is completed.
How do I redeem a gift card?
By entering your gift card code you can buy articles of the indicated value in the online shop at tigha.com. You can enter the gift card code at the end of your order. The total amount to be paid is then automatically reduced by the amount of the gift card. If the value of the gift card is not sufficient for your order, the difference can be paid by credit card or PayPal. If your shopping cart is less than the gift card amount, the balance will remain on your gift card. A return of the gift card is not possible.
Can I redeem a gift card purchased in the online in your store and vice versa?
Unfortunately our store gift cards can only be used in the store and online gift cards can only be used in the online shop.
Can I redeem multiple gift cards in one order?
If you have more than one gift card, you can of course use them on one order.
I paid for my order with a gift card and returned something. How do I get my refund?
If you return items that you have paid for with a gift card, the amount will be refunded to your gift card. If you have chosen another payment method, because the gift card was not enough to cover the order amount, the remaining amount will be refunded in exactly the same way.
Can I cash out the amount of my gift card?
A cash payment of the gift card is not possible.
INNERCIRCLE
What is the InnerCircle?
The InnerCircle lets you become an exclusive member of the #teamtigha. Through the registration you can expect exciting insights, which are only accessible for InnerCircle Members. SHARE SOME TIGHALOVE AND BE PART OF THE INNERCIRCLE!
How do I become a member of the InnerCircle?
Subscribe to the newsletter and you will automatically become a member of the InnerCircle. You can find additional information here.
What are the benefits of InnerCircle membership?
As a member of the InnerCircle you benefit from early access before everyone else, have 30 days right of return and many other benefits await you. You can find more information here.
I no longer wish to be a member of the InnerCircle. How do I proceed?
Open one of the emails you have received from us and unsubscribe by clicking on the button "Unsubscribe from Newsletter" at the bottom of the page.
DELIVERY & SHIPPING
How are the goods delivered?
The delivery of our goods is carried out by post. For this purpose, we work together with the shipping service providers DHL & FedEX, which carry out the delivery of the goods. Further information on the delivery service of DHL can be found here.
What are the shipping costs?
The shipping costs for deliveries are listed in the shipping costs overview in the online shop and are also shown on the order form. More detailed information can be found here.
To which countries do you deliver?
You can order on tigha.com to almost all European countries. You can find a list of all countries we deliver to, including shipping costs, here.
When is the delivery and what happens if I miss the delivery?
The delivery by our logistics partner usually takes place between 7:00 am and 9:00 pm. The receipt of a delivery may have to be confirmed by a signature. If you are not there to receive the parcel, the delivery company will leave you a notification stating when a new delivery will take place or where you can pick up the parcel. Unfortunately we cannot deliver on holidays. In this case please expect that the delivery will take place on the following working day.
When will I receive my order if I have chosen express delivery?
If you have chosen express delivery, the day of delivery will depend on the time you place your order. Orders that you wish to receive the following day must be placed before 12:00 pm. If you place an express order after 12:00 pm, the process will take one business day longer because the shipment will not be handed over to the shipping company until the following day. Please note that we can only offer express delivery from Monday to Thursday, as express orders placed on Fridays may not be delivered to our delivery service provider until Monday morning.
Can I change my delivery address after I have placed my order?
Unfortunately, for systemic reasons, it is not possible to change the delivery address after the order has been placed.
There is an error in my delivery address. What happens now?
Since it is not possible to change the delivery address after the order has been placed, the package is handed over to our delivery service provider. If our shipping service provider is not able to deliver the package due to the address error, a return shipment to us will be initiated. As a result, the package will be handled as a regular return, so we will refund the amount you paid after receiving and processing the return.
My shipping address is different from the billing address. Is this a problem?
Of course not. You are welcome to enter a delivery address that differs from the billing address. Just follow the instructions during the ordering process.
Can I have my delivery sent to a packing station?
Unfortunately, delivery to P.O. box addresses or packing stations is not possible.
I would like to know where my shipment is located. Can I track it?
As soon as your shipment is picked up by our logistics partner on our premises, you will receive a tracking number in an e-mail generated by our logistics partner. With this number you can track the status of your shipment. If you do not receive an e-mail, you are welcome to contact our customer service at any time!
RETURN & EXCHANGE
Can I return items from my order?
If you are not satisfied with your order, you can exercise your right of withdrawal and return the order within 14 days of receipt. To do so, the item must be returned in its original condition, unworn and with all labels on it. For hygienic reasons, underwear can only be returned or exchanged in case of a defect and all swimwear must still have the hygienic strip.
Do you offer free returns?
Irrespective of whether you have a user account or have ordered as a guest, returns from Germany, Austria, the Netherlands, the United Kingdom and France are free.
I would like to send something back and I have a user account:
In order to facilitate the return when exercising the legal right of revocation, we explain the following steps to be carried out, which we ask you to observe:

1) Please log into your user account at www.tigha.com.
2) In your user account under the heading "My orders" you can return articles under "Return articles": (1) print the return slip and (2) generate the DHL shipping label. The return documents (1) & (2) are then available for download in PDF format.
3) Please print both return documents.
4) Put the originally packed items together with (1) the return slip in the shipping box and close it securely. Now stick the DHL shipping label (2) on the shipping box so that it is clearly visible.
5) Now you can hand in the package to be returned to the nearest DHL post office - we will pay the shipping costs for you! br> br>ACTC GmbH br> Feldheider Straße 37 br> 40699 Erkrath br>Germany. For any questions you may have, our customer service is at your disposal from Monday to Friday between 9:00 and 18:00.
Telephone: +49 (0) 211/168 281-0
E-Mail: service@tigha.com
In all other respects we refer to the regulations in our General Terms and Conditions.
I want to send something back and have ordered as a guest:
If you do not have a user account with us, you can create your return label here.
Can I exchange an article?
A direct exchange of ordered goods, e.g. into another size, is not possible. Should you wish to exchange the size or colour of the ordered item, you can exercise your right of withdrawal, return the item and then order it again. The regulations of the revocation instruction number 7 of our General Terms and Conditions. apply.
Status: 01.01.2020
Can I exchange items that I bought in the online shop in the store?
Unfortunately, items purchased from the online shop cannot be refunded or exchanged in a store.
I have received a faulty item. What should I do?
Quality is a priority for us. Our aim is therefore for all customers to always receive high-quality products from us. If you are of the opinion that an item is defective, please inform us immediately by contacting our customer service department.
I have received the wrong refund amount. What should I do?
We are very sorry if we made a mistake with your refund. Please contact our customer service team who will try to resolve the problem for you as soon as possible.
When can I expect to be refunded the amount paid for a return?
Please note that it can take up to 14 days from the time the return is received by us to process the return and refund the amount paid.
PRODUCTS & SIZES
How do I know which size I need?
You will find the exact dimensions of our sizes shortly in our Size Guide.. Our article details page tells you the height of the model and the size of the article worn. If you decide on one of our denim styles, the "Denim Fit Guide" will give you more information about the different fits.
How do I maintain my product best?
The care instructions can be found on the care label, which is located on the seam of the garment. In case of any further questions, please feel free to contact our customer service at any time.
I would like to know more about the origin of your leather.
We have our leather parts produced in Pakistan and India. The leather there is always a "by-product". The animals are not slaughtered for the production because of the leather, but the leather is taken from the animals that are slaughtered to cover the meat demand. Our production facilities are all so-called "Socially Audited Factories". This means that they are subject to strict rules, operate legally and in accordance with the requirements set out in The Punjab Animals Slaughter Control Act 1963. We do not work with or use any prohibited substances (such as chromium VI substances) in our leather. Our leather parts are tanned completely vegetable - that means "chrome-free"! Therefore we can exclude chrome VI completely for the production of our parts.
DATA PROTECTION & SECURITY
Has my data ben collected in a secure way and can I shop on tigha.com without any worries?
The protection of all personal data is very important to us. We use your data exclusively in accordance with the legal regulations. Therefore, you have the right to information or correction of your data at any time in accordance with the legal requirements. For the use of this data for advertising and market research purposes, as well as for offers and activities via e-mail, we will obtain your express consent, e.g. during the ordering process or when registering for the newsletter. The consent you have given us for the use of the data can be revoked at any time with effect for the future. You can find detailed information about data protection in our Privacy Policy. The tigha Online Shop has the highest security standards. All orders are processed using secure and proven SSL encryption procedures.