Returns & exchanges
Doesn’t fit? We’ll exchange it.
Request received
Thanks, we'll be in touch.
Within one business day, you'll get an email from us with everything you need next.
Exchange registered
Your new size is set aside.
Within one business day, you'll get an email from us. If you're sending from Germany, the return label is included. Pack the jacket, drop it off, done: the new one ships as soon as the old one is with us.
Return registered
Got it, we'll take it from here.
Within one business day, you'll get an email from us. If you're sending from Germany, the return label is included. Once the jacket is back with us, you'll get your money back via the payment method you used.
A jacket has to fit. If it doesn’t, it goes back either way. For an exchange we set your preferred size aside as soon as you register it: no need to reorder or wait for a refund, and your size is secured even if it has sold out in the meantime.
Register an exchange
- Register the exchange in the returns portal. Enter your order number, email and new size. We set your new size aside as soon as your registration is in.
- Send the jacket back.
From Germany
Free with the DHL label from your parcel. If it's missing, you'll get a new one in the portal after registering.
From abroadAt your own cost to this address, please include your order number:
tigha · Grüner Dyk 35 · 47803 Krefeld · Germany - Your new jacket ships as soon as the old one has arrived with us. Within Germany the new one is then with you in 1–2 business days, within the EU in 3–5, to Switzerland and the UK in 3–4.
Important: Every return must be registered in the returns portal first, even if the label was already in your parcel. Without registration we can't match your parcel.
Register exchangeThis opens the tigha returns portal. It takes about a minute.
Not sure which size is right? Just ask us. Asking once is easier than exchanging twice.
Mon–Fri 10 am–4 pm (CET) · a real person, not a bot
Send it back
30 days from delivery, no reason needed. Unworn, with tags, ideally in the original box.
- Register the return in the returns portal. Enter your order number and email, choose the jacket.
- Send the jacket back.
From Germany
Free with the DHL label from your parcel. If it's missing, you'll get a new one in the portal after registering.
From abroadAt your own cost to this address, please include your order number:
tigha · Grüner Dyk 35 · 47803 Krefeld · Germany - Your refund within 5 business days of arrival, to the payment method you used.
Important: Every return must be registered in the returns portal first, even if the label was already in your parcel. Without registration we can't match your parcel.
Register returnThis opens the tigha returns portal. It takes about a minute.
Before you send it back
If only the size is wrong, an exchange is the easier way. You send the jacket back either way, but with an exchange your size is reserved and you don't wait for a refund before reordering.
Other common questions
Yes, always. Register every return and exchange in the returns portal first, even if the DHL label was already in your parcel. Without registration we can't match your parcel, and your exchange or refund will be delayed.
Ideally, yes — the box protects the leather. If it’s gone, any other sturdy box will do. Just no plastic mailer, please.
Within Germany, nothing: both ways are on us, even if you need to exchange twice. From other countries, you cover the return shipping; we send the new size free of charge.
We refund within 5 business days of receiving your jacket, to the payment method you used. Depending on the payment method, it may take a few more days until the money shows up in your account.
Trying it on once is a given. Worn in the sense of out and about, with marks on the leather — that we can’t take back. If you’re unsure, send us a photo first.
Then it isn’t a return, it’s a case for us. Write to us with photos — we’ll repair, exchange or refund, whichever makes more sense.