Returns & exchanges
Doesn’t fit? We’ll exchange it.
Request received
Thanks, we'll be in touch.
Within one business day, you'll get an email from us with everything you need next.
Exchange registered
Your new size is set aside.
Within one business day, you'll get an email from us. If you're sending from Germany, the return label is included. Pack the jacket, drop it off, done: the new one ships as soon as the old one is with us.
Return registered
Got it, we'll take it from here.
Within one business day, you'll get an email from us. If you're sending from Germany, the return label is included. Once the jacket is back with us, you'll get your money back via the payment method you used.
A jacket has to fit. If it doesn’t, it goes back either way — the only question is what happens next. For an exchange we set your preferred size aside as soon as you register it: no need to reorder or wait for a refund, and your size is secured even if it has sold out in the meantime.
Which size would you like?
Send it back
30 days from delivery, no reason needed. Register via the form first, free from Germany. Unworn, with tags attached, ideally in the original box.
Other common questions
Ideally, yes — the box protects the leather. If it’s gone, any other sturdy box will do. Just no plastic mailer, please.
Within Germany, nothing: both ways are on us, even if you need to exchange twice. From other countries, you cover the return shipping; we send the new size free of charge.
We refund within 5 business days of receiving your jacket, to the payment method you used. Depending on the payment method, it may take a few more days until the money shows up in your account.
Trying it on once is a given. Worn in the sense of out and about, with marks on the leather — that we can’t take back. If you’re unsure, send us a photo first.
Then it isn’t a return, it’s a case for us. Write to us with photos — we’ll repair, exchange or refund, whichever makes more sense.