Refund policy

This English version is provided for convenience only. The German version is legally binding.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier designated by you, took possession of the goods.

To exercise your right of withdrawal, you must inform us (tigha, Inh. Domingo Delgado Báez, Grüner Dyk 35, 47803 Krefeld, email: support@tigha.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. For returns from Germany, we bear the cost of returning the goods. For returns from all other countries, you bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Voluntary 30-day return policy

In addition to the statutory 14-day right of withdrawal, we grant a voluntary right of return for a total of 30 days from receipt of the goods. Please register your return via our return form before sending it back. Returns from Germany are free of charge for you; the return label is included in your package or you will receive it by email after registering. For returns from other countries, you bear the return shipping costs. For a voluntary return, the goods must be unworn, undamaged and have all tags attached. Your statutory right of withdrawal is not affected by this voluntary right of return.

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

To tigha, Inh. Domingo Delgado Báez, Grüner Dyk 35, 47803 Krefeld, support@tigha.com:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*)/received on (*) — Name of consumer(s) — Address of consumer(s) — Signature of consumer(s) (only if this form is notified on paper) — Date
(*) Delete as appropriate.